Frequently Asked Questions

1. What areas in Lagos do you deliver to?
We offer flower delivery across Lagos, Nigeria, covering both the Island and the Mainland. Some of the areas we deliver to most often include: Lekki, Victoria Island, Ikoyi, Ikeja, Surulere, Yaba, Ajah, Gbagada, Magodo, Ikorodu.

If your delivery address isn't listed here, don't worry - we likely still cover it. Email us to confirm delivery to your area before ordering.
2. What is the delivery fee?
Our delivery fee is a flat ₦4,500 across Lagos - no hidden charges, no surprise fees at checkout..
3. How do I place an order online?
Ordering flowers on our website takes just a few steps:
  • Browse our flower categories and select the arrangement you'd like to send
  • Click "CONTINUE"
  • Fill in the order form with sender details, recipient details, delivery address and delivery date
  • Review your order details, then click "CONFIRM"
  • Choose your payment method and complete checkout
You'll receive an email confirmation shortly after your payment is processed.
4. Can I order via email, WhatsApp, or social media instead?
Yes. If you'd rather not order through the website, just send us your order details directly via Email, , Instagram, WhatsApp.

Please include: your full name, phone number, email address, the recipient's full name and phone number, the delivery address, delivery date, and any card message you'd like included.
5. What are your delivery hours?
We deliver Monday to Friday, 9am–7pm, and Saturday, 9am–6pm, local Lagos time.

Need flowers to arrive by a specific time? Add a note in the "Additional Notes" field when ordering - for example, "please deliver before 3pm, recipient leaves work then." This helps our delivery driver prioritize your order accordingly.
6. How long does delivery take?
Delivery time depends on your chosen delivery date, delivery time window, and the specific product ordered. Most same-day orders are delivered within a few hours of confirmation.
7. Do you offer same-day flower delivery in Lagos?
Yes - same-day delivery is available on all orders placed before 5pm Monday to Friday, or before 4pm on Saturday (local time). Orders placed after these cutoff times will be delivered the next available day.
8. Do you deliver on Sundays?
Yes, with advance notice. Sunday delivery is available for orders placed by 8pm on Saturday. Orders placed on Sunday itself cannot be delivered same-day, except during major occasions like Valentine's Day, Mother's Day, Easter, or Christmas, when we extend our delivery schedule.
9. Is my personal information kept private?
Yes. Any information you share with us - including your name, phone number, email address, and payment details - is kept strictly private and is never sold or shared with third parties. Only your recipient's name and delivery address are shared with our florists, solely to complete delivery. For your security, we never store credit card or PayPal information on our servers.
10. Can I make changes to an order after it's placed?
Yes. Since we don't store billing information after checkout (for your protection), we can't automatically re-charge your card - but our support team can help you make changes. Simply email us to update your order and we'll guide you through a quick re-submission of payment details for the updated order.
11. Can I add a personalized message to my flowers?
Absolutely, and it's completely free. Just enter your message in the "Card Message" field when placing your order, and we'll attach it to a greeting card with your delivery.
12. Can you deliver without a recipient phone number?
Yes, though we strongly recommend including one. Without a valid phone number, we can't guarantee delivery on your requested date, since our driver may need to confirm details on arrival.
13. What happens if the recipient isn't home?
If your recipient isn't available at the time of delivery, we can:
  • Leave the flowers safely at the door or with a neighbor
  • Leave a note with our contact number for the recipient to reach us
  • Attempt redelivery (an additional fee may apply)
Note: for apartment buildings, we don't recommend leaving flowers unattended at the door. You can specify special instructions in the "Additional Notes" field when ordering, or email us directly with your delivery instructions.
14. How will I know my flowers were delivered?
Once delivery is complete, you'll receive an email confirmation from our team - usually within a few hours, though it can take up to 3 hours in some cases. If there's ever a delay, we'll notify you by email right away.
15. What payment methods do you accept?
We accept:
  • Direct Transfer (Naira account)
  • Credit or debit card (Visa, MasterCard, Discover, Diners Club, American Express, and more)
  • PayPal